Troubleshooting

A Not visible result is usually a real answer rather than a fault. Check the project has a website, that prompts are tracked and have been checked, and that partial results are not being caused by unavailable platforms.

My AI Visibility Check Found Nothing

Check the document status. Completed means finished in NarraSEO but not sent anywhere, and Draft on site means it reached your CMS unpublished. Headless platforms may also need a site rebuild.

My Article is Not Showing on My Site

Check your Documents list first. Generation continues on the server, so a closed tab or lost connection does not stop it. If a document is stuck at In progress, open it to see the current state and check your credit balance.

My Article Stopped Generating

Billing is owner only on team workspaces, so members do not see the section. Check whether you are in a personal or team workspace, and whether your role is owner.

I Cannot Open Billing

Search Console lags about three days and Analytics about one day, which explains most cases. Otherwise check the banner on the Performance page, use Sync now, and reconnect if Google access was revoked.

My Google Data is Missing or Out of Date

If the title bar shows Preparing media, images are still arriving and you should wait. Otherwise check that the image enhancements were turned on for that article, and that you had credits if you chose AI images.

Images are Missing from My Article

Ask them to check spam and to search their inbox for NarraSEO. Confirm the email address in Settings, Members, and if it is wrong, remove the pending invitation and send a new one.

My Teammate Did Not Get Their Invitation

Go to Integrations and select Verify connection for your platform. Expired or changed credentials are the most common cause, followed by missing platform setup such as a required plugin, blog, or collection field.

Publishing to My Site Failed

Check your balance in Settings, Usage. You can buy a credit pack for an immediate top-up, turn on automatic top-up to prevent it recurring, or wait for your plan credits to renew at your next billing date.

I Ran Out of Credits

Check the project has a website set, that you have credits since each page costs 1 credit, and whether a recent audit triggered the cooldown message. Audit failed means the scan could not finish and previous results are unchanged.

My Site Audit Will Not Run

Guides for writing, publishing, measuring, and billing in NarraSEO.

Open app

Feedback

Getting started

Sign up with an email address and password, or with your Google account. You then confirm your email address before you can sign in.

Create your NarraSEO Account

The sidebar is grouped into Measure, Create, and Plan. The Command center home page shows setup progress, AI visibility, recommendations, and your content mix. Your credit balance sits in the top bar.

Find your Way around the Dashboard

Onboarding has three steps. You enter your website and business name, NarraSEO analyzes the site for about 20 to 30 seconds, then you review and correct the brand profile it built before selecting Onboard.

Set Up your First Project

Every plan includes a 7 day trial. You pick a plan, enter a card, and get 1,000 trial credits. Your card is charged on day 8 for the plan you chose unless you cancel first.

Start your Trial and Choose a Plan

NarraSEO researches, writes, optimizes, publishes, and measures search-focused content in one place. This explains the main parts of the product and how they fit together.

What NarraSEO Does

Write Article gives you control over every decision. Quick Draft makes those decisions for you. Autoblog writes and publishes on a schedule without you present. All three cost 300 credits per article.

Which Writing Tool Should I Use?

Use Write Article to go through topic, research, keywords, title, structure, and enhancements, then generate. An article costs 300 credits, or 500 with AI-generated images.

Write your First Article

Projects and Brand Profile

The Author tab holds the name, job title, bio, expertise areas, and verification links your articles are attributed to. It powers bylines and contributes to the E-E-A-T part of your Content Score.

Add an Author Profile

Add up to five competitor websites in the Audience tab, plus a note on what makes you different. They are used to differentiate your content, and NarraSEO never mentions or endorses them in your articles.

Add Competitors to your Brand Profile

The Business tab covers your name, industry, description, website, sitemap, social profiles, and services. The Audience tab covers who you write for, target countries, local SEO locations, language, and personas.

Fill in your Business and Audience Details

Add a project from the Switch Workspace menu at the top of the sidebar, which runs the same three step onboarding. Manage projects is where you rename, archive, and restore them.

Create, Switch, and Manage Projects

The Voice tab in your Brand Profile holds brand voice notes, specific instructions added to every generation, topics to avoid, and prohibited claims. Suggest brand voice can draft it from one of your existing pages.

Define your Brand Voice

A project is one website. It holds its own Brand Profile, integrations, documents, keywords, and measurement data, and switching projects switches all of that at once.

How Projects Work

The Content tab sets your default content goals, publishing frequency, days and time, article length, writing style, and point of view. The Enhance tab sets which article enhancements are on by default.

Set your Content Preferences

The Visuals tab holds your logo, favicon, website capture, image text font, brand colours, and the AI image styles for in-article and featured images. Logos accept PNG, JPEG, or WebP up to 5 MB.

Set Up Visuals and Image Styles

The Brand Profile has seven tabs: Business, Audience, Content, Enhance, Visuals, Voice, and Author. It feeds article generation, keyword research, and social posts, and it is the main lever on output quality.

What the Brand Profile Controls

Writing and drafts

Step 10 of Write Article. Turn on cover and in-article images, related videos, FAQs, internal links, external references, key takeaways, a table of contents, tables, a call to action, and an author byline.

Choose Article Enhancements

Steps 4 to 7 of Write Article. Select up to 5 competitor articles for gap analysis, choose a primary keyword and up to 10 secondary keywords, then pick a title from suggestions or write your own.

Pick Competitors, Keywords, and a Title

Documents lists everything you have written, with search, filters by type, status and project, sorting, and bulk archive and delete. Status shows both draft progress and where an article stands on your site.

Find and Manage your Documents

Step 3 of Write Article. Pick Web and SERP Research, Custom Sources, YouTube and Media Research, or News and Trend Research. Custom Sources and video research let you upload files and paste reference URLs.

Choose a Research Method and Add your Own Sources

Steps 1 and 2 of Write Article. Enter your topic as a sentence or keywords, set target countries and language, add local SEO locations if relevant, then pick one of 12 article formats.

Choose your Topic, Markets, and Article Type

Repurpose turns a finished article into captions, carousels, launch posts, promo graphics, reel scripts, and threads. Captions and scripts cost 25 credits, carousels 100 credits per slide.

Turn an Article into Social Posts

Choose the Video-to-blog article type and the YouTube and Media Research method, then paste a YouTube URL or upload a video file up to 25 MB. NarraSEO writes a structured article from it.

Turn a Video into a Blog Post

A progress screen works through reading your brief, researching, fact checking, filling content gaps, placing visuals, and SEO tuning, then writes section by section. You can close the tab without cancelling it.

What Happens while your Article is Being Written

Quick Draft produces an article from a single page of settings. You give it a topic, and it resolves the title, competitor set, and outline for you. It costs the same 300 credits as Write Article.

Write a Quick Draft

Write Article is a 10 step wizard covering topic, article type, research, competitors, keywords, title, writing setup, outline, and enhancements. You see and can change every decision before anything is written.

Write Article, Start to Finish

Steps 8 and 9 of Write Article. Set content goal, length, tone, point of view, and specific guidance, then review and edit the proposed outline before anything is written.

Set Up the Writing and Edit the Outline

Editing and optimization

Open Ask Narra from the editor toolbar or by selecting text, then give it an instruction. Quick edits cost 25 credits, research-backed edits 150, and large edits 300, held until the edit is delivered.

Ask Narra while you Edit

The plagiarism check is free and reports an Originality score with the matching sources it found on the open web. Rewriting the overlapping phrasing costs 100 credits, charged when the rewrite is generated.

Check an Article for Plagiarism

The SEO tab holds a SERP Preview, your meta title with a 60 character limit, your meta description with a 160 character limit, and the JSON-LD schema. Regenerate meta rewrites both fields from the article.

Edit your SEO Title, Description, and Schema

The writing workspace is the editor in the centre and a panel on the right with five tabs: Guidelines, SEO, Facts, Outline, and Brief. Content Score sits at the top of the panel, with Content Boost, Humanize, and Plagiarism beneath it.

Find your Way around the Writing Workspace

Edit the article directly in the centre of the workspace. The toolbar covers headings from H1 to H6, bold, italic, underline, strikethrough, alignment, lists, colour, indent, links, images, video, tables, and undo.

Format and Edit your Article

Use Insert image and Insert video in the toolbar. Images can come from Unsplash, Pexels, your own upload, or Narra AI Images, which costs 100 credits per image. Stock and uploads cost nothing.

Work with Images and Video in an Article

Content Boost closes keyword, GEO, and E-E-A-T gaps for 100 credits. You are only charged when your draft actually changes, and undo restores the previous draft without returning the credits.

Improve an Article with Content Boost

Humanize scans your draft for a Naturalness score at no credit cost, then rewrites stiff body paragraphs and lists for 50 credits. The rewrite is charged when it is generated, and you review it before applying.

Make an Article Sound More Human

The Links section under Guidelines lists every link in the draft, filterable by All, Internal, and External. It is a navigator for checking links, not a link builder, so add and remove links in the editor itself.

Review Internal and External Links

Share in the title bar opens Share this article, where you copy the article link and choose between Workspace only and Anyone with the link. The public option gives read only access without a NarraSEO account.

Share an Article for Review

Content Score is out of 100 and combines SEO, GEO, and E-E-A-T signals, broken down into SEO, GEO, E-E-A-T, Structure, Terms, and Draft. It updates as you edit and is guidance rather than a ranking prediction.

Understand your Content Score

Research and planning

Autoblog drafts articles near their publish time and posts them to your connected platforms on a schedule. Turning it on is free, each article is charged when written, and it pauses itself when credits run out.

Publish Automatically with Autoblog

Topic Clusters generates a three level map of pillars, clusters, and article-ready topics from your Brand Profile for 50 credits. You can edit every level and start an article from any topic.

Build Topic Clusters

The Keywords band on the Content Calendar can auto-fill open slots from your keyword planner, turning a saved keyword list into dated articles across your publishing schedule.

Fill your Calendar from Saved Keywords

Keyword Planner holds the keywords you saved from research. You can shortlist, rename and delete lists, refresh metrics for 50 credits per 1,000 keywords, and start articles or content plans from a list.

Save and Manage Keyword Lists

The Content Calendar shows what is scheduled and when, with bands for keywords and schedule. A generated content plan dates up to 100 topics across your calendar for 50 credits.

Plan Content on the Calendar

What volume, KD, competition, CPC, top bid, opportunity, intent, and trend actually tell you, and how to weigh them against each other when choosing what to write.

Read Keyword Metrics

Enter a seed keyword and target location in Keyword Research to get long-tail ideas with volume, trend, competition, and intent data. Research is included in your plan rather than charged per search.

Research Keywords

Pick a date on the Content Calendar and choose how to create the post: the Write Article wizard, a Quick Draft, or an Autoblog keyword that drafts and publishes automatically.

Schedule an Article

Measure

Open Integrations, choose Google Analytics 4, select Connect with Google, approve every permission checkbox, then pick your property and select Save and sync. NarraSEO only needs read access.

Connect Google Analytics

Open Integrations, choose Google Search Console, select Connect with Google, approve every permission checkbox, then choose your site and select Save and sync. NarraSEO only needs read access.

Connect Google Search Console

The Search Console tab shows clicks, impressions, CTR, and average position, with top queries, top pages, countries, and devices. Filter by country, device, and trend metric to find what is worth acting on.

Read your Search Performance

The Google Analytics tab shows active users, sessions, views, engagement rate, and key events, with channel performance, source and medium, and an AI referral panel for traffic from AI assistants.

Read your Traffic and Acquisition Data

Select Run first audit or Run audit on the Site Audit page. Each page crawled costs 1 credit, one audit covers up to 100 pages, and Manage pages lets you choose which pages are included.

Run a Site Audit

Use Add prompt or Manage prompts to build your prompt set, flag the ones worth rechecking, and turn on Auto-refresh monthly. Prompt status is Visible, Not visible, Partially visible, or Needs review.

Track Prompts and Read your Results

AI Visibility checks whether AI assistants mention and cite your site for prompts you choose, across Google AI Overviews, ChatGPT, Gemini, Perplexity, Grok, and Claude. Each check costs 10 credits per prompt per platform.

What AI Visibility Tracks

Performance combines Google Search Console and Google Analytics into one view, with Overview, Search Console, and Google Analytics tabs. Search Console data lags about three days and Analytics about one day.

What the Performance Page Shows

Issues are ranked Critical, High, Medium, and Low, and each opens with why it matters, how to fix it, and the affected pages. Mark fixed, Reopen, and Ignore track your progress across audits.

Work Through your Site Audit Issues

Publishing and integrations

Connect your platform

Enter your store hash, then select Connect BigCommerce and approve publishing. Start the connection from NarraSEO rather than from the BigCommerce control panel, or the install will not link correctly.

Connect Bigcommerce

Brilliant Directories needs your site URL, an API key generated in the Developer Hub, and the numeric member user ID that should own published posts. API keys are shown only once.

Connect Brilliant Directories

Contentful needs a Space ID, an optional environment which defaults to master, and a CMA personal access token. Your content type needs title and slug fields plus a Long text body field, because Rich Text is not supported yet.

Connect Contentful

Drupal needs your site URL and the username and password of an account allowed to create article content. Enable the JSON:API and HTTP Basic Authentication modules first and allow write operations.

Connect Drupal

Duda has two routes. The recommended one is an RSS feed, where you generate a key in NarraSEO and paste the feed URL into Duda. The optional Partner API route needs a site name, API username, and API password.

Connect Duda

Framer needs your project URL or ID, a CMS collection ID, and a server API key from Site settings. The collection must have a Title field and a rich text Content field.

Connect Framer

Ghost needs your site URL and an Admin API key from a custom integration created under Settings, Advanced, Integrations. It must be the Admin API key, not the Content API key.

Connect Ghost

GoHighLevel needs a Location ID from Settings Business Profile, the Blog ID of your target blog, and a private integration token created with the blogs read and write scopes.

Connect Go High Level

Joomla needs your site URL and an API token. Enable the Web Services Content and API Authentication Token plugins first, then copy the token from the Joomla API Token tab in your user profile.

Connect Joomla

Enter your store name without the domain, since NarraSEO adds myshopify.com, then select Connect Shopify and install the app. You need at least one blog in Shopify first, and you choose which blog receives posts afterwards.

Connect Shopify

Webflow needs a Site ID, a Collection ID, and a site API token with CMS read and write access. Your blog collection must have Name, Slug, and a rich text field with the slug post-body.

Connect Webflow

Wix is a single button. Select Connect Wix, approve NarraSEO to create and publish blog posts, and you are done. There are no credentials to copy and no fields to fill in.

Connect Wix

WordPress connects with your site URL, your WordPress username, and an application password created under Users, Profile, Application Passwords. The NarraSEO Bridge plugin is recommended for SEO metadata sync.

Connect Wordpress

The Next.js Blog integration is an npm package. Install @narraseo/next-blog, scaffold a blog route, add your project API credentials, and optionally add webhook revalidation. Requires Creator or above.

Publish to a Next.js Blog

Add an HTTPS webhook URL under Developer and select Connect webhook, then use Test ping to confirm it works. Your endpoint must return a 2xx response within a few seconds. Requires Creator or above.

Send Content with Webhooks

Generate an API key from the API integration under Developer. The key is shown once and cannot be retrieved later. Requires Creator or above, which includes 25,000 API requests a month.

Use the NarraSEO API

Open Integrations at the bottom of the sidebar, find your platform under Publishing & CMS, and follow its guide. Credential-based platforms have a Verify connection button you should use before publishing.

Connect an Integration

Open Publish in the writing workspace and switch to the Download tab, then choose Doc, PDF, HTML, or Markdown. This is the route to use when your platform has no integration or somebody else publishes for you.

Download an Article as a File

Connect your platform once in Integrations, then use Publish in the writing workspace to send an article to it as a draft, published post, or scheduled post. You can also download a copy as Doc, PDF, HTML, or Markdown.

How Publishing Works

Select Publish in the writing workspace, choose your destination on the To your site tab, set the status, adjust the featured image and title options, then send it. Publishing does not cost credits.

Publish an Article to your Site

Draft sends the article to your CMS unpublished, Scheduled sets a future date on your platform, and Published makes it live immediately. Your Documents list shows Draft on site, Scheduled, or Published once it has been sent.

What Each Publish Status Means

Workspace and team

Invite from Settings then Members. Every invite needs access to at least one project, and you can set a monthly credit limit for each person. Invitation emails always send.

Invite People to your Workspace

The URL library holds your site pages so NarraSEO can suggest internal links. Add a URL with its title, primary keyword, and page type, and mark pillar pages to prioritise them.

Manage your URL Library

Settings opens from the top bar and has six sections: Profile, Members, Billing, Usage, Preferences, and Danger zone. Team workspaces have their own separate Settings.

Open and Navigate Settings

Each member gets access to specific projects and an optional monthly credit limit. Limits cap what someone can spend from the shared pool, they do not reserve credits, and owners are never limited.

Control Project Access and Member Credit Limits

There are two roles. Owners control billing, members, and roles. Members can change workspace settings and send invites, but cannot touch billing, change roles, or remove people.

Roles and What Each One Can Do

Settings then Preferences controls light and dark mode, and which events notify you in-app and by email. Usage alerts fire at 80 percent of your plan credits and when you run out.

Change your Theme, Language, and Notifications

Billing and credits

Automatic top-up buys a credit pack for you when your balance falls below a threshold you set, so scheduled work like Autoblog does not pause when you run out.

Turn on Automatic Top-Up

Packs are one-off credit purchases from 500 credits for 10 dollars up to 20,000 for 310 dollars. They last 12 months, do not change your plan, and are spent after your plan credits.